If you have a question, problem, or feedback about Mazad Base, you've come to the right place. Most questions are answered below. If you can't find what you're looking for, please contact us directly.
Email: deako.hasan@icloud.com
Response time: We aim to respond to all inquiries within 1–2 business days.
Languages: English, Arabic, Kurdish (Sorani)
Open the app, tap "Sign Up," and enter your email and password. You'll also be asked to verify your phone number. Once verified, you can start browsing or listing auctions right away.
Tap the "+" button on the home screen. Add clear photos of your item (the more, the better), write a short description, set your starting price and auction duration, then publish. Your listing will appear in the live auctions feed immediately.
Open any active auction, tap "Place Bid," and enter an amount higher than the current bid. You'll receive a push notification if someone outbids you, and another notification when the auction ends.
You'll receive a notification confirming you've won. Mazad Base will provide a way to contact the seller to arrange payment, pickup, or delivery. All payment and delivery arrangements are handled directly between buyer and seller.
On the login screen, tap "Forgot Password" and enter the email address associated with your account. We'll send you a password reset link. If the email doesn't arrive within 10 minutes, check your spam folder or contact support.
Open the app, go to your Profile, tap Settings, then "Delete Account." You'll be asked to confirm. Once deleted, your profile, listings, and personal information will be removed within 30 days. This action cannot be undone.
On any auction listing or user profile, tap the menu button (•••) and select "Report." Our team reviews every report. You can also email us directly at deako.hasan@icloud.com with details and screenshots.
Try these steps in order:
If the problem persists, email us with a description of the issue, your device model, and a screenshot if possible.
Yes. Creating an account, browsing auctions, listing items, and placing bids are all free.
Mazad Base is designed for users in Iraq and the Kurdistan Region. The app interface is available in English, with Arabic and Kurdish support planned.
For information about how we collect, use, and protect your data, please see our Privacy Policy.
If you encounter content or behavior that violates our community standards — including fraud, harassment, illegal items, or counterfeit goods — please email us at deako.hasan@icloud.com with the subject line "URGENT: Safety Report" and we'll respond as quickly as possible.